Legal
Terms & Conditions
Last updated: August 2026
This is a general terms of service template for guidance. We'd recommend having it reviewed by a lawyer familiar with Indian hospitality and consumer law before relying on it as your final policy.
Bookings
A booking is confirmed only once payment has been successfully processed and you've received a confirmation email with a confirmation code. Room rates are subject to change until a booking is confirmed.
Check-In & Check-Out
Check-in is from 12:00 PM and check-out is by 11:00 AM. A valid government-issued photo ID is required for every guest at check-in.
Smoking & Non-Smoking Rooms
Hotel Vertex offers a limited number of smoking rooms across our Superior King, Superior Twin, and Deluxe categories, alongside our standard non-smoking rooms. Please select your preference at the time of booking; allocation is subject to availability of that category.
Pet Policy
Hotel Vertex is pet-friendly. If you're traveling with a pet, please share the breed and weight when booking or enquiring, so our team can confirm suitability ahead of your stay. Pet owners are responsible for their pet's behavior and any damage caused during the stay.
Guest Conduct
Guests are expected to treat hotel staff, other guests, and hotel property with respect. Hotel Vertex reserves the right to refuse or discontinue service to any guest whose conduct is disruptive, unsafe, or unlawful.
Liability
Hotel Vertex takes reasonable care to ensure a safe stay but is not liable for loss, theft, or damage to personal belongings except where required by law. Guests are responsible for any damage caused to hotel property during their stay.
Cancellations & Refunds
See our separate Cancellation & Refund Policy for full details.
Changes to These Terms
We may update these terms from time to time. The version in effect at the time of your booking is the one that applies to your stay.
Contact
Questions about these terms can be directed to +91 91879 80330 or the address listed in our site footer.