Legal

Cancellation & Refund Policy

Name: Hotel Vertex
Address: No.11 & 12, Silicon Town, 2nd Phase, Electronic City, Dodda Nagamangala, Bengaluru, 560100, IN
Telephone: +919187980330
Price range: ₹₹

Last updated: August 2026

Cancellations

Bookings can be cancelled from the confirmation email link or by contacting our front desk directly. Cancellation terms are shown at checkout before you pay, and again in your confirmation email — please refer to those for the exact policy that applies to your specific rate and dates, as this can vary by season and room type.

Refunds

Where a booking is eligible for a refund, the amount is returned to the original payment method via Razorpay. Refunds are typically initiated within 5–7 business days of cancellation and may take a few additional days to reflect in your account, depending on your bank.

No-Shows

Bookings not cancelled in advance and not checked into by the end of the arrival date are treated as a no-show and are generally non-refundable.

Changes to a Booking

Date or room changes are subject to availability. Contact our front desk as early as possible if your plans change — we'll do what we can to accommodate you.

Contact

For a specific cancellation or refund query, call +91 91879 80330 (front desk) or email reservation@hotelvertexecity.com with your confirmation code.